Division 10 Direct is committed to providing the lowest prices available to us with the quickest lead time possible while keeping the environment in mind. So far, the best solution that we have come up with is to ship directly from the manufacturers for many of our items. A big challenge that comes with this decision is that we must follow the manufacturers, our vendors, shipping policies. See our shipping policy below.
Lead times listed on our product pages are strictly manufacturing times, how long it takes the product to be ready for shipment from time of order. The lead times do not include shipping transit time. Transit times are available upon request, pulled directly from the carrier's website. They are rough estimates that can be affected by environmental factors such as weather, traffic, etc. Holidays and weekends are not counted in transit time estimates. The carriers used are selected by the manufacturer that the product is shipping from. You may specify a carrier at the time of order. However, you may become responsible for shipping charges and your shipping account may be required.
Report any discrepancies or damages within 24-48 hours of receipt.
If your package has visible damage at the time of delivery, refuse the shipment from the carrier and contact us immediately. We will work with the manufacturer to get a replacement shipped to you at no additional cost.
**The buyer, our customer, becomes responsible for the package at the time of shipment. If damages were not noted on the freight bill at the time of delivery, the freight claim process also becomes the responsibility of the buyer. Please do not accept damaged packages without noting the damages on the freight bill. All freight bills are scanned into the carrier's database and shared with the manufacturer if disputes arise.
If there is concealed damage on an accepted delivery:
1. Email us at email@example.com or call direct at 920-569-0895 within 2 business days of delivery.
2. Include a photo of the damage with your email.
3. Keep the damaged product for possible inspection by the carrier.
We value your business and will do everything we can to help you through any shipping issues that may arise.